PRICING AND MINIMUMS

"How much does catering cost per person?"

Our pricing varies based on menu selection, service style, guest count, and event type. Corporate drop-off and delivery catering starts at an accessible per-person price point, while staffed and full-service events are priced based on the full scope of service. The best way to get accurate pricing is to connect with one of our Catering Specialists — we'll put together a custom proposal based on exactly what you need.

"Do you have a minimum order or guest count?"

Yes. Our corporate catering menu requires a minimum of 10 guests per order. Event minimums vary depending on the type of service and date. Contact our team and we'll let you know what applies to your specific request.

"What is included in the price?"

Our proposals are detailed and transparent. Depending on your service level, your pricing typically includes food, preparation, packaging or serving equipment, delivery or staffing, and setup. We break everything down clearly so there are no surprises when the invoice arrives.

"Are there delivery fees or service charges?"

Yes. A production fee applies to all events — 25% for staffed events and silver service, and 10% for disposable delivery and pick-up orders. This fee covers the operational costs of executing your event professionally. It is not a gratuity and is clearly outlined in every proposal.

"Do you charge gratuity on top of the total?"

Gratuity is separate from our production fee and is always at the client's discretion for staffed events. We never automatically add gratuity without your knowledge. Everything is outlined clearly in your proposal before you sign anything.

MENU AND FOOD

Absolutely. We accommodate a wide range of dietary needs including vegetarian, vegan, gluten-free, and dairy-free. We take allergies seriously and work closely with our kitchen team to ensure guests with dietary restrictions are taken care of properly. Always let your Catering Specialist know in advance so we can plan accordingly.

"Can you accommodate dietary restrictions and allergies?"

Both. We offer curated packages that make ordering simple and straightforward, and we also build fully custom menus for clients who want something specific. Our Catering Specialists will work with you to create a menu that fits your vision, your guest profile, and your budget.

"Can we customize the menu or do you have set packages?"

We prioritize fresh, locally sourced ingredients that reflect the season. We work with trusted vendors and suppliers to ensure consistent quality across every event. Our head chef maintains high standards for ingredient sourcing and our food cost discipline reflects that commitment.

"Where do you source your ingredients?"

LOGISTICS AND DELIVERY

We serve the South Bay, Greater Los Angeles, and Orange County. If you're unsure whether your location falls within our service area, reach out and we'll confirm. For larger events outside our primary market, we evaluate on a case-by-case basis.

"What areas do you deliver to?"

For corporate drop-off orders, we require a minimum of 48 hours notice to guarantee sourcing and kitchen prep. For staffed events, full-service productions, and custom menus, the earlier the better — ideally 2-4 weeks minimum. For large-scale events and holiday bookings, we recommend reaching out 60 to 90 days in advance to secure your date.

"How far in advance do we need to place an order?"

We understand that headcounts shift. We ask that any changes be communicated as early as possible — ideally no later than 72 hours before the event. We do our best to accommodate adjustments within reason, though significant last-minute increases may not always be possible depending on sourcing and kitchen capacity.

"What happens if we need to change our guest count last minute?"

TASTINGS

Yes. We offer three tasting options depending on where you are in the planning process. For clients with a proposal on file valued at $5,000 or more. We offer a Tasting at $100 and a each additional person is $50. If you book, that money get applied to your event!

"Can we do a tasting before we commit?"

"How does the tasting process work?"

You'll work with your Catering Specialist to select your tasting option and confirm your menu. Tastings are held at our Palm Court Café or designated tasting area, typically Monday through Thursday between 11AM and 3PM. Your chef team prepares the dishes and presents them for you to experience firsthand.

Partial Tastings require a minimum of 10 business days notice. Custom Tastings require a minimum of 14 business days. We recommend scheduling as early as possible to ensure kitchen availability and give yourself enough time to finalize your menu before the event.

"How far in advance do we need to schedule a tasting?"

BOOKING AND CONTRACTS

"How do we get started?"

Reach out by phone, email, or through our website and you'll be connected with a Catering Specialist right away. From there we'll have a conversation about your event, put together a custom proposal, and walk you through next steps. The process is straightforward and we make it easy.

Yes. A deposit is required to secure your event date and begin the planning process. Deposit amounts vary based on the scope of the event and are outlined clearly in your event contract.

"Do you require a deposit to hold a date?"

Cancellation terms are outlined in your event contract and vary based on how far in advance the cancellation occurs. We handle cancellations professionally and always aim to work with clients fairly when circumstances change.

"What is your cancellation policy?"

For corporate drop-off orders, 48 hours is our minimum. For staffed events and full productions, we recommend booking 2 to 4 weeks in advance. For holiday parties, large-scale events, and Urban Palms venue rentals, we recommend booking 60 to 90 days out. Popular dates fill quickly.